Orders & Payments 

• Orders can be placed through our website, by email, post or telephone. In order to avoid communication errors, we strongly recommend that orders be placed in writing via our website www.artemiselementals.com.au or email sales@artemiselementals.com.au
• We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.
• All orders must be paid for prior to shipping.
• Cheques & Money Orders are to be made out to Artemis Elementals and must be received at our PO Box 970 Mount Barker SA 5251 mailbox before the order can be dispatched. Please record your order reference # number & name on the back of the cheque or money order. Bank transfers – People’s Choice Credit Union BSB #805-050 ACC#102282847
• Although we attempt to get all orders out the same day, we cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.
• If any item is short delivered and has been charged for, Artemis Elementals will be more than happy to cover the cost of freight in resending the goods as soon as possible. Please note items are not back ordered and need to be re-ordered at the time they become available.
• All prices are quoted in Australian Dollars. Prices quoted on our website do not include GST.
• All prices are quoted ex-works and do not include shipping & transportation costs. Freight charges vary depending on the volume and weight of your order
• Orders cancelled after 24 hours of the time of order placement will incur a 20% cancellation fee.

 Shipping 

• Freight calculation is based on weight, volume and destination.
• Shipping methods such as Australia Post can be arranged, at the customer’s risk.
• Please  allow  5-7  business  days  for  delivery
• Artemis Elementals takes no responsibility for any items lost or damaged or any delay that occurs during Australia Post shipping.
• Items shipped with Australia post are allocated a tracking number after dispatch.
• If you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our premises.

 Returns  

• Any discrepancies must be reported within 7 days of receiving your order.
• If an error has been made by Artemis Elementals with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If the customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
• All goods must be unused when returned to Artemis Elementals, in order to qualify for a credit or refund.
• Goods must be re-packed carefully for return and include a letter identifying your invoice number, name, contact information, as well as why the goods are being returned.
• Whether you require a credit or a replacement.